FEELING LOST IN OUR SHOP?

DON’T WORRY, WE GOT YOU!

Check out our shopping guide!

We understand that, sometimes, navigating through our wide range of products can be challenging.
This guide will help you find the right products and complete your purchase quickly and easily.

Find your magnet

Order and payment

Request a quotation

Accounts

Contacts and support

Find your magnet

HOW DO I SEARCH THE MAGNET I NEED?

USING THE SEARCH BAR

The easiest and fastest way to find a product is using the search bar.

Search by Dimensions:

  • For discs, rings, or spheres, use the format “D. diameter X thickness” or “D. external diameter X inner diameter X thickness“. It is important to include the “D.” before the size.
  • For blocks, simply use the format “length X width X thickness.“

Search by Code:

If you know the product code, simply copy-paste it into the search bar, for example: “DN01.35NI00.1020”. You can find the code in the Additional Information section of each product, under the SKU.
You can also imput only the initial and/or final part of the code (SM30.35NI00.1605) for a broader search.

REMEMBER: ALL THE DIMENSIONS ON THE WEBSITE ARE IN MILLIMETERS.

THROUGH CATEGORIES

Another convenient tool is the “Products” section.
All our magnets have been organized into categories to make it easier for you to find them.

You can either:

1. Hover over the “Products” section at the top of the page to reveal the drop-down menu. Then, just move the cursor over the desired section. Some categories may have sub-categories, so once you find the one you need, just click on it.

2. Directly click on the “Products” section to be redirected to another page with all the main categories listed. From there, you can choose the one you need.

THROUGH APPLICATIONS

The last way you can search for products is by using the “Applications” section.
Just browse for the right application for your project, and all the magnets within the selected section will surely suit you.

You can either:

1. Hover over the “Applications” section at the top of the page to reveal the main categories on our website. Once you find the one you need, just click on it.

2. Click on the “Applications” section to be redirected to another page with all the main categories listed. From there, you can choose the one you need.

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HOW DO I APPLY FILTERS TO SORT THE PRODUCTS?

FILTER BY DIMENSIONS

You have found the right category, but it is too time-consuming to browse all the sizes on our website? No worries! You can filter the products by ‘Diameter‘, ‘Length‘, ‘Width‘ or ‘Thickness‘.
Just select the values you need, and you are all set.

ORDER BY PRICE

Do you want to find the right magnet according to your budget or target price?

Easy! Just use the ‘Sort by price‘ filter option to choose whether you want to sort the magnets by highest to lowest price or vice-versa.

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HOW TO CHOOSE A PRODUCT VARIATION?

PRODUCT WITH VARIATIONS

The vast majority of our products are published in their standard version, but some of them will also have some variants available.

The most common variation you will find on the product page is the magnetization grade. The standard is N35, but we do offer higher ( = more powerful) grades as well.

These products are signalled by the presence of a drop-down menu. Opening it will reveal all the options available.

Simply select the one that you need, and the price will update automatically.

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HOW TO BUY LARGER QUANTITIES THAN THOSE ALLOWED ON THE WEBSITE?

LARGER QUANTITIES

On our website we offer a progressive reduction in price based on the purchase quantity.

The normal procedure is to enter the desired quantity in the box (1).
The highest number shown in the price table is the limit. In this case, 1500 pcs.

If you enter a higher number, the website will not allow you to proceed with the order.

Do you need more magnets? Follow these steps:

1. Enter the desired quantity in the box (1), regardless of the limit.

2. Click on the button “REQUEST A QUOTE FOR LARGER QUANTITIES” (2).

3. After that, select “GO TO THE QUOTE REQUEST PAGE” (3) to review your request.

4.From there, you can adjust the quantities and enter your contact information. Finally, when ready, click “SEND YOUR REQUEST” (4).

Where can I find the list of requests?

If you have already exited the product page, or want to browse more products, you can always return to the quote request page anytime.

Looking at the main menu bar, click on “Requests“.
Two sub-menus will appear: “Quotes for Larger Orders” and “Custom-made Magnets”.

To access and browse the request list, select “Quotes for Larger Orders“

REMEMBER:

It is possible to add more than one product to every request.
Simply repeat the same process again on every product page and come to this page to send the request once all products have been selected.

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Why Can’t I Add the Quantity I Want of a Product?

How Do the Price Tables Work?

At SuperMagneticShop, we provide pricing tables for numerous products, in order to offer a progressively more convenient price based on each purchase quantity bracket.

  • Respect the Price Table Quantities:
    • Each product has a defined range of quantities that can be purchased. For example, if the maximum quantity listed in the table is 1.500 pieces, you cannot add 1.550 pieces to your cart.
    • Some products have a minimum order quantity. For instance, if a product requires a minimum of 10 pieces, attempting to add only 3 pieces will not allow you to proceed with the purchase.

Why Can’t I Add the Quantity I Want?

If you are unable to add your desired quantity to the cart, it is likely because:

  • The quantity you have entered is below the minimum order limit.
  • The quantity you have entered exceeds the maximum amount displayed in the price table.

What Should You Do?

Always refer to the price table and quantity ranges visible on the product page. These ensure that you select a valid amount that complies with our purchasing rules.
If you need quantities higher than the maximum limit, you can request a price offer for larger quantities. If it is lower than the minimum, feel free to contact us for a custom quote or assistance.

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When will an out-of-stock magnet be back in stock?

IS THE PRODUCT OUT OF STOCK?

At SuperMagneticShop, the majority of the products listed on our website are readily available in our warehouse and can be shipped immediately.

However, there are exceptions for items marked as “OUT OF STOCK.”

You can easily spot this label displayed at the top of the product page for any unavailable magnets.

WHEN WILL OUT-OF-STOCK ITEMS BE AVAILABLE AGAIN?

If you’re interested in an out-of-stock product and want to know when it will be restocked, we’re here to help!

Simply reach out to us via email, and we’ll provide you with an estimated restocking date as soon as possible.

How to Contact Us:

Write an email to info@supermagneticshop.it, including:

  1. The product code or name of the item you’re inquiring about
  2. Any additional questions or details related to your request

Our team will get back to you promptly with the information you need.

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WHAT DOES IT MEAN WHEN A PRODUCT IS ON REQUEST?

PRODUCT ON REQUEST?

Occasionally, you may come across products on our website that are labeled as “ON REQUEST.”

WHAT DOES THIS MEAN?

Products marked as “ON REQUEST” are not immediately ready for shipment. Instead, they require additional steps before they can be dispatched. This could involve final assembly, customization, or production adjustments based on our current stock levels.

When ordering these items, please note that delivery times may be slightly longer than usual, as additional steps are required to ensure everything meets our high-quality standards.

If you have any questions about the availability or delivery time for “On Request” items, feel free to contact us. Our team is always here to assist you and provide an estimated timeline.

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Are the prices
VAT-inclusive?

VAT AND PRICE INFORMATION

At SuperMagneticShop, all displayed prices include VAT, more specifically, the Italian VAT rate of 22%.

For companies: if you are making a purchase on behalf of a corporation, you may be eligible for VAT exemption provided that you submit all your company details.

For EU companies: in order to qualify for VAT exemption, it is essential that you complete both fields with your valid VAT NUMBER.

Important note: should you only fill in one of the two fields (either company information or VAT number), VAT exemption will not be granted for your order and you will be automatically charged the VAT at checkout.

I’M NOT AN ITALIAN CITIZEN

If you are buying from outside of Italy, no worries!
Your country’s VAT will be applied automatically during checkout after you input your billing information. The applicable VAT rate for your specific country will be imposed, thereby ensuring the appropriate tax correlates with your location.

Should you have any inquiries regarding VAT or pricing, please do not hesitate to reach out to us.

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ORDER AND PAYMENT

CAN I BUY AS A COMPANY?

INDIVIDUAL OR A COMPANY?

On Supermagneticshop, you can place orders both as an individual and as a company. For the latter, an invoice will be generated accordingly.

At the check-out stage, be sure to select the appropriate field.

IMPORTANT NOTE FOR EU COMPANIES

To qualify for VAT exemption, you must fill in both fields with your VAT NUMBER.
Ensure that the VAT value goes to “0,00€” to confirm that your VAT number has been accepted by the system.

If you only fill in one of the two fields, VAT exemption will not be applied to your order and you will pay the VAT automatically.

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How can I use the coupon code?

HOW DO coupon codeS WORK?

Throughout the year, we love giving you the opportunity to use coupon codes for special events and promotions. Follow this guide to ensure you can take full advantage of your discounts!

How to Apply a Coupon Code:

  1. After selecting the products you want to purchase, proceed to the Cart section.
  2. Below the list of items in your cart, you’ll find a section on the left-hand side where you can enter your coupon code.
  3. Type or paste the coupon code into the designated field.
  4. Click on “Apply Coupon” to activate the discount. If the code is valid, your discount will be automatically applied.

Need help?

If you’re still experiencing issues with your coupon code, don’t hesitate to contact us. Our team is here to assist you and ensure you can enjoy your discount.

By subscribing to our newsletter, you can receive a FREE coupon code to use on your next order! Stay updated on our latest promotions and never miss a chance to save.

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HOW CAN I PAY MY ORDER?

CREDIT CARD / DEBIT CARD

Once all products have been added to your cart, you can proceed to the checkout phase, which is accesible directly in the cart page. There, you will be asked to enter your information for billing, shipping and payment through three steps.

At the third step, select “Credit Card/Debit Card” as payment method. This option will appear first in the list.

To complete your order on Supermagneticshop, enter your card details as prompted and click the “PLACE ORDER” button to finalize your purchase.

Benefits of Using Credit Card/Debit Card on Supermagneticshop:

This payment method is ideal for urgent orders, since we receive the payment immediately. If your order is placed and the payment is received by 12 PM, we will dispatch your items the same day.

Need help?

If you encounter any issues with your payment on Supermagneticshop, please contact us or your bank for assistance.

PAY VIA PAYPAL

Once all products have been added to your cart, you can proceed to the checkout phase, which is accesible directly in the cart page. There, you will be asked to enter your information for billing, shipping and payment through three steps.

To complete your order on Supermagneticshop, choose your preferred payment method (PayPal, Apple Pay, or Google Pay) and follow the prompts to finalize your purchase.

Benefits of Using PayPal, Apple Pay, and Google Pay on Supermagneticshop:

These payment methods are quick and simple to use, making them perfect for urgent orders, since we receive the payment immediately. If you choose the PayPal option on Supermagneticshop, we also offer the possibility to pay for your order in 3 monthly installments.

If your order is placed and the payment is received by 12 PM, we will dispatch your items the same day.

Need help?

If you encounter any issues with your payment on Supermagneticshop, please contact us or your payment provider for assistance.

DIRECT BANK TRANSFER

To place an order on Supermagneticshop, start by selecting your items and adding them to your cart.
Proceed to checkout by clicking on your cart and following the next steps.
Once you reach the third step you will need to do the following:

  • Choose Direct Bank Transfer: select “Direct Bank Transfer” as your payment method. This option will be listed third.
  • Complete Your Order: After selecting the option, click “PLACE ORDER”. A new page will open, displaying our bank details for the payment. You will also receive an email with your order details and the bank coordinates.
  • Make the Payment: Use the bank coordinates provided to complete your payment.

ATTENTION: Your order will be dispatched only after receiving the payment on our bank account. Accounting copies are not accepted.

If your order is urgent, we recommend making an instant bank transfer or using a different payment method, to ensure that we see the transaction immediately.

Need help?

If you experience any issues with your payment on Supermagneticshop, please contact your bank for assistance.
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What is Trusted Shops and how do I leave a review?

FOR REVIEWS AND BUYER PROTECTION

What is Trusted Shops and How It Works

Trusted Shops is a service that guarantees a safe and trustworthy shopping experience for our customers. You can shop on Supermagneticshop confidently knowing that what you buy is protected.

Benefits of Trusted Shops:

  • Buyer Protection: Trusted Shops will help you with a refund or solve any issues that may occur with your purchase.
  • Verified Reviews: Read a wide variety of customer reviews from certified purchases before going ahead to place your order.

Ways of Using Trusted Shops:

Check for the Trusted Shops badge on our website – it shows you that we are compliant with their strict policies.
Once you have completed an order, you may choose to activate Buyer Protection for free. Just follow the prompts!
After receiving your order you can write a review to let others know about your experience with us.

Receiving your feedback is really important to us, because it helps us improve continuously both our products and your buying experience.

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Request a quotation

How do I request a magnet not listed on the website?

REQUESTS FOR MAGNETS

When you need a large quantity of stock products or when you want customized magnets made just for you, this request page is here to make it happen.

You can reach the request page through the main menu, listing two options:

  • Quotes request for bulk orders
  • Custom made magnets

Quotes request for bulk orders

You can access the Request page in two ways:

  • Via the Main Menu: Find the link for Request on the navigation of our website.
  • Through the Product Page: by clicking on the button labeled “REQUEST A QUOTE FOR LARGER QUANTITIES” on the product page. This will automatically add the selected product to your request list.

HOW CAN I MANAGE MY REQUEST?

The Request page shows you all of your added products. Here you can:

  • Adjust Quantities: That is where you will specify the number of each item you need.
  • Change Items: This allows you to delete any items that you do not need anymore.
  • Add new items: As the need arises you can add any further items to your request.

Complete this form with your personal details, like name, email and possibly some notes about your request, and when you are ready, click “Send Your Request.“

What Happens Next?

Our specialized team will examine your submission and prepare a customized quote shaped for your requirements tha will be sent by email.

Custom-made magnets

In order to create your custom magnet design as per your requirements, all you need now would be to link to the Custom-Made Magnets request form through the main menu.

How Do You Submit Your Custom Magnet?

You will need to fill up the following fields:

  • Dimensions: provide accurate dimensions of the magnet, i.e. length, width, thickness, or diameter.
  • Materials: specify the material or type of magnetic property needed for your application.
  • Special Requirements: mention any special features like coating, tolerances, or direction of magnetization.

You may also upload drawings, sketches, or technical documents in order to help us understand your design requirements.

When you completed it, review your information and click “Send Your Request“.

What Happens Next?

Upon receipt of your request, our team will scrutinize the details and work out an appropriate custom quote. If necessary, we would contact you by email or by phone for the clarification of specifications or for suggestions.

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ACCOUNTS

WHY CAN’T I log in to my account?

Trouble Logging Into Your Account?

If you’re having trouble accessing your account on SuperMagneticShop, don’t worry! Here’s a step-by-step guide to help you resolve the issue:

Check Your Login Details

The most common reason for login issues is an incorrect password or username. Please:

  • Verify that you’ve entered your email address or username correctly.
  • Double-check your password for typos or errors. Remember, passwords are case-sensitive.

Forgot Your Password?

If you can’t remember your password or are still unable to log in, follow these steps:

  1. Click on “Lost Your Password?” (you can find this option on the login page: Access Your Account).
  2. Enter your username or email address associated with your account.
  3. You’ll receive an email with a link to reset your password. Follow the instructions in the email to create a new password.

Important Note - If you don’t receive the password reset email, please:

Haven’t Registered on SuperMagneticShop Yet?

If you didn’t register on SuperMagneticShop, you won’t be able to log in.

Please create a new account by visiting the registration page on our website.

Special Note for MagneticShop Customers:
If you were previously registered on our old e-commerce platform, MagneticShop, you’ll need to create a new account on SuperMagneticShop. This change took place when we transitioned to the new platform in 2021.

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CONTACTS AND SUPPORT

How can I contact someone for assistance?

multilingual SUPPORT

Whether you need additional product information, order updates, or expert guidance in selecting the perfect magnet — we’re here to support you every step of the way!

Our knowledgeable team offers multilingual assistance in Italian, English, French, Spanish, and German, ensuring you receive the best possible help.

BY PHONE - Instant Assistance

Need immediate support?

The fastest way to reach us is by phone. Our experienced team is available from Monday to Friday during the following working hours:

🕗 08:00 – 12:30
🕜 13:30 – 17:00

A phone call is the best choice if you’re looking for real-time guidance, detailed explanations, or personalized recommendations.

You can reach us at this number: +39 (0)432/801675

BY email - response within 24 hours

Do you prefer to reach out via email? No problem!
We guarantee a reply within 24 hours, so you can get the assistance you need as quickly as possible.

Email requests are the best approach for detailed inquiries, since you can send us detailed schematics or images regarding your application. We will promptly get back to you with a clear and comprehensive answer.

HOW CAN I SEND AN EMAIL?

You can either:

BY live chat - Instant Help (No Call)

Want instant assistance without making a phone call?
Our live chat is the perfect solution!

Just send us a message from Monday to Friday during the following hours:

🕗 08:00 – 12:30
🕜 13:30 – 17:00

A member of our team will always be ready to help in real time.

Live chat is ideal for quick clarifications, website navigation support, or instant product recommendations.

Via Social Media (DMs)- Easy and Accessible

Why contact us through social media?
Because we’re always connected!

Send us a direct message (DM) on our social platforms, and we’ll respond to your message as quickly as possible.

Social media is a great way to ask short questions, get order updates, or make general inquiries.

Plus, it’s an easy way to stay connected with us and keep up with the latest product news, promotions, and more!

Facebook Instagram Pinterest Tiktok
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How does the online chat work?

DO YOU NEED IMMEDIATE ASSISTANCE?

At SuperMagneticShop, we understand that sometimes you need immediate assistance and can’t wait for an email reply. That’s why we’ve added an online chat service to our website!

HOW DOES IT WORK?

It’s simple!

  • If you’re using a computer, you’ll find a button with a message icon on the bottom right of the website.
  • If you’re browsing on mobile, the button will appear on the bottom left.

When you click the button, you can either:

  1. Start a new conversation with a member of the SuperMagneticShop team.
  2. Search for answers using the search bar, which contains solutions to frequently asked questions. Note: Make sure to search in English, as other languages are not currently supported.

START A CONVERSATION WITH AN OPERATOR

If you choose to chat with an operator, you’ll need to fill out the required fields:

  • Name
  • Email (mandatory to start the chat).

Once you’ve submitted this information, you’ll be connected to a member of our team who can assist you with anything you need, from technical questions to order status updates and more.
Our online chat service is available:

  • Monday to Friday
  • 8:00–12:30 and 13:30–17:00

SEARCH FOR ANSWERS IN THE SEARCH BAR

If you’re trying to reach us outside of our operating hours, you have two options:

  1. Send us an email, and we’ll respond as soon as possible.
  2. Use the search bar to find answers to common questions.

To use the search bar, simply type in a keyword related to your query. For example:
If you want to know about shipping times, type “shipping” to view the most frequently asked topics related to delivery.

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